Browsing articles tagged with "great-websites Archives | april.holle.blog"
Nov
25

Blue Beanie Day: Celebrate Web Standards

Celebrate web standards by donning a blue beanie Monday, November 25 and while you’re at it, take a picture and post it to the flickr group. This event was brainstormed by Facebook group formed around Designing With Web Standards. The book was written by Jeffrey Zeldman who is well known for his and talks around the world regarding standards compliance. See his two cents on the event.

Nov
2

The Long Wow: Keep Your Clients Coming Back

I subscribe to the Adaptive Path newsletter, and I suggest you do as well if you’re interested in user experience in the slightest. I’ve continously enjoyed the articles they write regarding users and how to keep them around.

The most recent article was The Long Wow by Brandon Schauer, an experience design director for Adaptive Path.

The Long Wow is a means to achieving long-term customer loyalty through systematically impressing your customers again and again. In other words, you have to keep up the awesome user experience all the time, not just the first time. Revising your product or service to continually introduce new features and examples of how this product can make your users lives amazing.

Brandon also explains that your common loyalty programs really don’t create customer loyalty at all. Just because you have a membership card usually isn’t the main reason you keep going back to a particular store.

For instance, I have a Basha’s discount card, a Frys discount card AND a Safeway discount card on my key chain. But I’m loyal to Safeway, but why? 50% of it I would have to say is because it’s the closest to where I live right now. 30% is the fact that I know my way around their store, I can find what I want and get in and out quickly. 10% is because I like the service there, everyone is friendly and they are helpful. 5% is because I feel that Safeway is cleaner than Frys (the next closest store) and I feel safer there. 5% is the fact that Kaleb, my boyfriend, worked for the Safeway company when he was younger. Notice the fact that I have a little card that gets me some discount doesn’t even play into that mix.

What is in the mix? Well, there’s location, ease of use, customer service, care of product, and personal connection to the brand.

So what are some new features Safeway could add to make my experience even better? Well what if they added a branch of my bank there so I could make deposits as well. Maybe they could open up another store even closer to me, since I still have to drive a distance to get to this one. Perhaps they could hire more checkers on Sunday evening since it’s always PACKED.

These types of constant user experience analysis really can make an impact on sales, marketing costs, and of course customer loyalty. Anyhow, check out the original article to read more about what Brandon and Adaptive Path have to say about this topic. 🙂

Oct
16

Seth Godin: How To Create a Great Website

Seth Godin recently posted his top 10 principles to create a great website. I really agreed with his perspective and wanted to elaborate with my own views.

1. Fire the committee. No great website in history has been conceived of by more than three people. Not one. This is a dealbreaker.

When you involve too many people into the process you start to conform and compromise until a great, original idea has transformed into a safe, bland piece of uninspiring web junk.

2. Change the interaction. What makes great websites great is that they are simultaneously effortless and new at the same time. That means that the site teaches you a new thing or new interaction or new connection, but you know how to use it right away. (Hey, if doing this were easy, everyone would do it.)

The web is all about interaction and ease of use, make it easy and make it essential to life. People flock to technologies and websites that make it easier to connect, share, do, and use in a way that wasn’t possible before. Take for instance, Flckr, it’s made photo sharing so remarkably easy that the whole world started sharing their snapshots. Or look at MySpace, making connecting to old friends easy, customizable so you can have your very own space on the web.

3. Less. Fewer words, fewer pages, less fine print.

There’s a new trend on the web where less is more. Don’t pitch to the client, don’t dance around the fact that you have a service they are interested in, just give it to them straight. If they weren’t interested, they wouldn’t be on your website, and they’re on your site for more concise, to the point information about you, the services you provide, and if you’re right for them. However, on the web, attention spans are at an all time low, so make it snappy!

4. What works, works. Theory is irrelevant.

Ultimately, there is no golden ticket to being a giant on the web. For years everyone thought we needed MORE everywhere on the web, and then came along Google: a logo, a text box, and a button. PERIOD. While you may think for a long time on how something may work, the true test is just to launch and see what happens.

5. Patience. Some sites test great and work great from the start. (Great if you can find one). Others need people to use them and adjust to them. At some point, your gut tells you to launch. Then stick with it, despite the critics, as you gain traction.

The bigger the site, the more complex, the more bugs you’re going to find. You can test EVERY scenario on how a user will try to use something, and then the day you launch, a user will show you a different approach you didn’t think of. The web is ever evolving, even if you launch today and it’s perfect, you’ll still need to update to stay fresh. Nothing on the web is forever. If you place your flag in the sand and wait two years to build on what you’ve created you’ll realize you have to totally rebuild because you’re washed up. Keep fresh, keep building on what you’ve made.

6. Measure. If you’re not improving, if the yield is negative… kill it.

You can spend a ton of money on a new site, but how do you know you’re getting a return on your investment? Do you know how many new contacts or sales are coming to the website? Do you know how many visitors you have and what your conversion rate is? If you’re not getting the numbers and contacts you want, where are your users bailing out of the system? Knowing all this information is key to making sure your investment is really being returned and that what you do next is really required to boost those numbers. Don’t be afraid to bail out of something that isn’t working after a period of time. Don’t beat a dead horse, just get up and move on to another approach.

7. Insight is good, clever is bad. Many websites say, “look at me.” Your goal ought to be to say, “here’s what you were looking for.”

Just because your site has all the bells and whistles doesn’t mean you’re going to draw in those users you want. Building on the less is more strategy, make sure that that select content you choose to include in your website is insightful and what the client is really looking for.

8. If you hire a professional: hire a great one. The best one. Let her do her job. 10 mediocre website consultants working in perfect harmony can’t do the work of one rock star.

Think of it as if you’re going to the doctor, would you tell him that your leg is broken and how to set, pin and cast it? No. Would you go to the illegal doctor working out of a shack instead of a highly trained doctor in a hospital? You should have the same regard for your interactive professional. Tell them where it hurts, tell them what other marketing meds you’re on, but don’t tell them how to do their operation. Even though you might save some money in the short term by going to a hole in the wall web shop, you’ll get want you pay for, junk. You’re going to reap the benefits of plunking down the dollars for a professional organized, designed and developed website.

9. One voice, one vision.

Make sure you know what you want to say and how you want to say it. You should have a solid idea of what you’re looking for. This will save time and money when you start looking at companies and solutions to help you build your website.

10. Don’t settle.

In the end, you ARE paying for a service. Don’t be steamrolled by a company who simply isn’t giving you what you need or thought you were going to get. Make sure the company you’ve selected for your project is right, and feel free to shop around. If your idea simply isn’t going to happen for your budget, more than likely several companies will tell you.

What is this?

This little blog happens to be the personal ramblings of one April Holle - I'm female, outspoken, webbie, a community evangelist, and Principal of Made Better Studio. Check out the about section for more info.

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